August 2025 Media Distributor Gauge: Football’s Return Boosts Streamers
The biggest winners from football’s reemergence in programming schedules were Disney and Fox.Read More
Retailers and Automakers Will Slash the Most Digital Ad Spend This Year, and Tariffs Are to Blame
Spend will grow slower than previously expected, according to a new Emarketer report.Read More
Week of September 8 Cable News Ratings: All Cable News Networks Record Big Gains
Fox News had triple-digit gains in the primetime demo.Read More
Nexstar and Sinclair Will Not Air Kimmel Despite Show’s Return
Nexstar and Sinclair said they will continue preempting Jimmy Kimmel LiveRead More
NikeSkims Taps Serena Williams, Jordan Chiles, & More for Athlete-Fueled Launch
NikeSkims is marketing the new line alongside a host of top female athletes.Read More
Entrepreneurial AI Pitfalls: Stop Making These 3 AI Mistakes
Are you struggling to introduce AI into your business while keeping your team engaged and productive? Wondering how to navigate the complexities of technological change without creating chaos in your organization? In this article, you’ll discover how to strategically implement AI across your business operations while maintaining team morale and building a stronger, more capable […]
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Ben Stiller on His New Soda and Its Deadpan Take on Celebrity Brands
The actor and filmmaker tells ADWEEK how nostalgia inspired his latest venture.Read More
To be heard
Big company customer service has evolved to be pointless, a useless shadow of its former self.
Big companies can’t take responsibility, only humans can. And when we depersonalize our interactions and work to minimize the time spent and use a refund or policy to ‘make it right’, we forget what service is usually for. It’s simply cheaper to offer a refund and move on (or to fill out a form and ignore the complaint altogether).
The customer who cares enough to complain (about a doctor, a product, a service or even an expectation) is rarely seeking a refund. A refund doesn’t make things right.
We want to be heard, understood and responded to. And we’d like the organization to learn something in exchange.
Not only is this cheaper than a refund, it makes you better.
Shake Shack Names Michael Fanuele as Chief Brand Officer
Ex–General Mills exec joins amid marketing rethink.Read More
Retail Adtech Companies Are Signing a Flurry of Partnerships as They Vie for More Ad Spend
Topsort announced a new deal with Skai.Read More