When you receive a faulty or unwanted item, Amazon usually asks you to initiate a return for a refund or replacement. However, if the item is inexpensive, it might cost the company a lot to ship it back to the warehouse. So, companies like Amazon and Walmart are asking customers to keep these items to save some money. According to a report from the Wall Street Journal, these online retail giants are using AI to determine if it economically makes sense to initiate a return of an unwanted item. The report notes that the COVID-19 pandemic has accelerated this process…
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