As the pandemic wears on, it’s clear that it’s changing business and consumption models in both predictable and unpredictable ways. On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. On the other hand, despite a deep recession and a highly disruptive business environment, some retailers are flourishing. A starting point in approaching retailing in the time of coronavirus is to understand that it’s currently a tale of two consumers. While millions have lost their jobs, many who remained working skipped expensive vacations and…
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