Did you know Tamar Yehoshua, Slack‘s Chief Product Officer, is speaking at TNW2020 this year? Check out their session on ‘Human-centricity: building products with customers’ here. Back in March, Slack launched a significant update to Slack’s design. It wasn’t just one change, but a constellation of them—some shiny new things (channel sections!), some old things in new places, and a general spring cleaning of information architecture. These changes addressed a basic challenge that had grown naturally with Slack: with size comes complexity. As different product teams added new capabilities piecemeal, Slack started to feel not intuitive for people trying it out for the first time.…
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