In January 2018, Kelly Ross, a mother of three in Washington, D.C., saw a charge from the children’s education app, ABCmouse, which her kids hadn’t used for nearly four years. She thought she had canceled her subscription and called the company asking why she’d received a bill for about $50. She remembered the company responded that she should have read the fine print. It wasn’t until Ross called the company out on Twitter that she got a refund, but the experience still frustrates her years later. “I felt duped in some way because behind the scenes of this wholesome image…
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