AI is fast becoming a game-changer for banks, and 2023 saw a greater integration of these tools, especially in areas such as fraud detection and customer experience. The data-driven nature of the banking industry provides exactly the right environment for rapid and effective AI deployment. As we enter 2024, it is likely that there will be expeditious growth in both adoption and effectiveness in the areas where it is already used, with banking continuing to remain at the forefront of the “real-world” adoption of AI. Banks will use AI in financial literacy support, savings and investment planning, and, more generally,…
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